I lead experience strategy where complex systems demand better decisions.

I help organizations align people, platforms, and design systems to reduce ambiguity, improve decision-making, and scale experience with intention.

How I Lead

Where I Create Leverage

  • Enterprise Experience Leadership

    Established experience strategy and decision frameworks used by 3,000+ associates across product, platform, and operations.

  • Design Systems & Operating Models

    Designed and scaled systems that enabled teams to deliver consistently, improve quality, and navigate growth without losing coherence.

  • Change Leadership Through Design

    Led teams and organizations through growth, transition, and ambiguity, using experience strategy to align stakeholders and reduce friction.

Two people on stage, a woman in a pink blazer and a man in a black shirt, speaking at a conference with large screens displaying 'Re:imagine retail' and 'ideas to impact' in the background.

Sam’s Club Clubhouse

Led enterprise experience strategy to bring clarity to complex product, platform, and operational decisions across a large-scale organization.

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A woman giving a presentation using a large screen in a conference room with four attendees watching.

Glantz

Shaped experience strategy and operating models to strengthen decision-making, scale teams, and sustain quality through periods of growth.

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  • “Jen stepped into my Creative Director role and elevated the work. She builds teams people want to follow.”

    — Keith Glantz, CCO & Founder, Glantz

  • “She has a remarkable ability to connect high level strategy with practical execution.”

    — Seema Chaudry, Senior Director Product Design, Sam’s Club

  • “Jen embeds design thinking and accessibility into the work. Her facilitation creates safe, collaborative rooms that deliver.”

    — Jamila Evilsizor, Staff Design Researcher, Sam’s Club

  • “When I think ‘brand,’ I think Jen. She leads positioning to identity and stays a champion post-launch.”

    — Lisa Henthorn, C-Suite Comms Exec, Logistyx

How I Lead Experience at Scale

Frame decisions that move teams forward

I define what matters most when goals are complex or unclear, helping teams align around the right problems and make confident decisions.

Through facilitation and visual frameworks, I turn ambiguity into shared understanding and clear paths forward.

Lead change through experience

I lead through organizational change by creating environments where people can do strong work and stay engaged as expectations evolve.

By coaching leaders and aligning stakeholders, I help teams build confidence and resilience during periods of transition.

Design systems that scale experience

I design systems that enable teams to work with focus and consistency as organizations grow.

Design systems, operating models, and review practices help teams maintain quality while moving faster with intention.