The Work
Systems that outlast the people who built them. Intake, quality, capacity, and capability programs designed for adoption from day one.
Design Operations
Sam’s Club
Enterprise innovation studio built from launch through scale. Intake systems, measurement infrastructure, and capability programs that reached 1,000+ associates and proved ROI to C-suite.
Glantz Design Studio
Seven years of studio operations behind 125+ annual clients. Quality standards that cut revision requests 80%. Career frameworks still in active use after the studio lead left.
AIGA Chicago and SheSays Chicago
Two design communities built without budget, staff, or authority to require attendance. 6,000+ collective members. Proof that adoption is earned.
Experience Strategy and Creative Direction
UX and brand strategy for organizations navigating complexity, growth, and market repositioning.
Christopher Duquet
End-to-end experience redesign for a luxury jewelry studio. Persona-based IA and redesigned booking flows drove a 52% engagement increase, cited by the client as a breakthrough improvement to operations.
Verato
Experience strategy for a healthcare SaaS platform aligning five stakeholder groups on a single product story. 115% conversion increase and 2.3X pipeline growth within six weeks of launch.
Logistyx Technologies
Brand and digital strategy for a three-company merger moving toward acquisition. Unified platform narrative and experience system contributed to a $185M outcome.