I build design systems and frameworks that help teams move faster without breaking.

Design Operations, UX Strategy, and Creative Leadership

Working with execution teams, I scale human-centered practice through systems, strategy, and capability building.

How I Lead at Scale

I scale human-centered practice across three connected domains that shape how design performs inside organizations.

Design
Operations

Impact scales without friction.

When design demand rises, teams hit friction: unclear priorities, inconsistent quality, capacity bottlenecks. Work routing, quality standards, capacity planning, and measurement frameworks eliminate these bottlenecks so teams operate predictably under growth.

Explore Design Operations

Experience Strategy & Creative Direction

Direction becomes clear before execution begins.

Complex digital environments create misalignment across stakeholders, brand, and product. Structured experience strategy and creative leadership align priorities into coherent systems teams can execute against without constant escalation.

Explore Experience Strategy

Enterprise Learning & Enablement

Capability scales when practice becomes embedded.

Training gets delivered, but behavior doesn't change. Teams attend workshops, then revert to old patterns. Learning systems that integrate directly into workflows turn training into sustained capability through curriculum design, measurement, and adoption tracking.

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Selected Work

Sam’s Club Clubhouse

Operationalizing enterprise innovation at scale

Built the intake, measurement, and delivery systems behind an enterprise innovation studio, training 1,000+ associates in human-centered design methods with 9% sustained practice conversion.

View Design Operations Case Study

Glantz Design Studio

Building studio operations that sustained high-volume delivery

Designed capacity systems, quality standards, and team frameworks that maintained 90% retention while delivering 125+ annual projects across a 15-person studio.

View Design Operations Case Study

Logistyx Technologies

Building platform clarity after a merger

Unified brand and digital system for a global SaaS platform following acquisition.

View Project Case Study

  • “Jen stepped into my Creative Director role and elevated the work. She builds teams people want to follow.”

    Keith Glantz — CCO & Founder, Glantz

  • “She has a remarkable ability to connect high level strategy with practical execution.”

    Seema Chaudry — Senior Director Product Design, Sam’s Club

  • “When I think ‘brand,’ I think Jen. She leads positioning to identity and stays a champion post-launch.”

    Lisa Henthorn — C-Suite Comms Exec, Logistyx

  • “Jen pushed the creative to be smarter and sharper. She pushed the culture to be more collaborative and more fun."

    Anne Weber— Account & Operations Leader, Glantz