A woman with glasses and brown hair smiling, wearing a black turtleneck sweater, against a colorful abstract background.

Design teams do their best work when the operational layer isn't in the way.

I build the systems that make that possible, and I stay until the team owns them.

How I Work

I know this problem from the inside.

I spent years leading studio work before I built systems around it. That background is why I can tell the difference between a process problem and a people problem, and why designers tend to trust what I build.

Before I recommend anything, I want to understand what's actually breaking. That means real conversations with designers, leads, and stakeholders. By the end I know where the friction is and what a quick win looks like.

I find the actual problem first.

Intake and routing. Quality standards. Capacity visibility. Onboarding that actually works. Rituals that stick. The specifics vary. The goal is always the same: a team that can operate without coming to me for every decision.

Then I build.

Systems that don't get used are just documentation. I build for adoption from day one, which means involving the team, making quick wins visible, and building trust before asking people to change how they work.

I stay until it sticks.

Selected Work

A diverse group of women in a classroom setting, some standing and some sitting around tables with notes and colorful Lego blocks, engaging in a discussion or presentation.

Sam’s Club

Built intake systems, service models, and capability infrastructure for a net-new enterprise innovation studio.

40% efficiency gain through AI integration. 1,000+ associates reached without adding headcount.

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A woman is giving a presentation to a group of people seated around a conference table. She is pointing at a large screen mounted on an orange wall, which displays a slide with colorful graphics and text. The room has exposed concrete walls and window blinds.

Glantz Design Studio

Built studio systems the team owns and still runs.

80% reduction in client revisions. 90% team retention over 7 years across 125+ annual clients.

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AIGA Chicago and SheSays Chicago

Built two design communities without budget, staff, or authority to require attendance.

6,000+ collective members. Proof that adoption is earned, not mandated.

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  • A woman with shoulder-length light brown hair and glasses, wearing a black blazer and white top, smiling at the camera.

    “We hired her to run the studio and then promoted her to the Leadership Team."

    Anne Weber — Account & Operations Leader, Glantz

  • Close up of man with black hair and beard wearing a black mock turtle neck

    “The processes she built are still active, helping us work with clarity and respect the flow."

    Ricardo Lisboa — Creative Director, Glantz

  • A woman with straight, shoulder-length dark hair, fair skin, and blue eyes, smiling for a portrait with a blurred warm-toned background, wearing a white top.

    “She has a talent for bringing clarity to messy problems and helping teams move forward fast, without losing people in the process.”

    Agustina Leske Thorpe — UX/UI Designer, Sam's Club

  • Headshot of a man with dark hair and beard, smiling, wearing a light blue plaid shirt, against a neutral background.

    “Hired into possibly the hardest role at my organization. She didn't just maintain the quality we had, she genuinely elevated it.”

    Keith Glantz — CCO & Founder, Glantz