Trusted Experience Leadership
Perspectives from leaders, partners, and teams navigating complex design and organizational change.
Experience & Decision Leadership
Seema Chaudry — Senior Director of Product Design, Sam’s Club
“It is my pleasure to recommend Jennifer Lemerand, her professionalism, strategic insight, and collaborative leadership have made a lasting impact on every initiative she has been part of. During the time I have worked with Jennifer, she has consistently demonstrated a rare combination of creativity, analytical rigor, and empathy that enables her to lead teams effectively while delivering outstanding results.
Jennifer is a forward-thinking professional who brings both vision and discipline to her work. She has a remarkable ability to connect high level strategy with practical execution, ensuring that initiatives not only meet business objectives but also align with organizational values. Her communication skills are exceptional, she articulates complex ideas clearly and inspires confidence among colleagues, stakeholders, and leadership alike.
Beyond her professional capabilities, Jennifer is a natural mentor and motivator. She fosters a culture of collaboration and inclusion, empowering others to reach their full potential. Her integrity, reliability, and genuine passion for excellence make her an invaluable asset to any organization.”
Jamila Evilsizor — Staff Design Researcher, Sam’s Club
“Over the past year, I have had the sincere pleasure of working alongside Jennifer Lemerand at the Clubhouse. Jennifer consistently demonstrates leadership by embedding design thinking not only into the practices we foster at the Clubhouse, but also into the way she empowers and educates the participants who frequent the space. Her deep commitment to empathy—for our users, members, and associates—shines through in everything she does.
I have personally learned from her expert facilitation, which creates safe, collaborative environments where participants feel comfortable sharing their ideas. Jennifer has been instrumental in advancing our work on accessibility and disability inclusion. She has not only supported this effort but actively championed it, embedding it into the Clubhouse culture. From the very beginning of introducing accessible practices, she ensured every event included a way for participants to share their accessibility needs, creating a more inclusive and responsive environment.
I also observed Jennifer successfully lead and execute a large-scale Re:Imagine Retail conference, bringing together cross-functional teams with clarity and purpose. At every stage of the process, she made sure teams stayed in constant communication and aligned on progress.
Through her operational excellence and unwavering focus on collaboration, we were able to launch the Disability Inclusion Lab experience in the Clubhouse—an accomplishment that reflects both her vision and her ability to bring people together. I am grateful for the opportunity to work alongside her and continue learning from her leadership.”
Deena Oden — Associate Experience, Walmart
“Jen brought outstanding facilitation during our Associates Week design thinking session. It was truly a pleasure working with her throughout the entire process; it was great to get us to a clear problem we were solving for in order to have actionable solutions coming out of the session. I can’t wait to see how the ideas develop from here! Her ability to guide a large and diverse group was impressive—she kept everyone engaged and focused from start to finish.
Overall, her skill, energy, and adaptability made a big difference for how the session was executed. It really set a high bar for the rest of the week!”
Organizational & Team Leadership
Keith Glantz — Founder & CCO, Glantz
“Jen was hired into possibly the hardest role at my organization. Essentially to step into my Creative Director shoes and it was a total win. She didn't just maintain the quality we had; she genuinely elevated it. Her super power is her ability to **lead and mentor** a team. She fostered an incredibly positive and productive environment, consistently helping her direct reports grow their skills and take on new challenges. She’s the kind of leader people actually want to follow.
I highly recommend her for any top-tier creative role. Jen was hired into possibly the hardest role at my organization. Essentially to step into my Creative Director shoes and it was a total win. She didn't just maintain the quality we had; she genuinely elevated it.
Her super power is her ability to **lead and mentor** a team. She fostered an incredibly positive and productive environment, consistently helping her direct reports grow their skills and take on new challenges. She’s the kind of leader people actually want to follow. I highly recommend her for any top-tier creative role.”
Anne Weber — Executive Leader, Glantz
“When Jen joined our team at Glantz, everything got better. She pushed the creative to be smarter and sharper. She pushed the culture to be more collaborative and more fun. She even pushed the senior team to be more thoughtful and visionary.
We hired her to run the studio and then promoted her to the Leadership team. In my long tenure at agencies and clients, Jen is one of my most treasured colleagues. If I had the chance to work with her again, I'd do it in a heartbeat.”
Ricardo Lisboa — Creative Director, Glantz
“Jen was my mentor for 6 years. She helped me grow to be less of a bulldozer when I was feeling an unsustainable hunger for more. You might know the feeling—where you're just hacking and slashing your path forward, trying to prove yourself at any cost? She taught me to slow down and narrow in. To be more selective with my decisions rather than burning through every possible option.
She taught me how to be systematic with my creativity, how to find joy in the journey rather than the destination, and how to be mindful of my internal rhythms. The destination matters, obviously, but Jen taught me that you can only get there successfully by respecting the flow—the personalities, the moods, the burnout, the roadblocks that inevitably come into play, and have to be mitigated sensibly.
Those six years shaped me into a stronger collaborator. The processes she built for Glantz are still very much active, helping us honor and respect that flow. I am a better leader because of her guidance, a stronger artist because of her approach, and at the end of the day, a more balanced person because of the values she shared with me.”
Sarah Vieweg — UX Researcher
“Jen is an astute, highly perceptive collaborator who cares deeply about users, how they interact with a product, and in ensuring that tasks or goals are accomplished in a seamless and straightforward manner.
In addition, she pays close attention to various factors that impact design; from accessibility to ally-ship, Jen is a thoughtful and insightful partner. I have greatly enjoyed working with her, I have learned so much throughout our collaboration, and would welcome a chance to work with her in the future.”
Brand & Strategic Partnerships
Lisa Henthorn — Corporate Marketing Executive
“When I think “brand,” I think Jen Lemerand. I partnered with her at Glantz not once, but three times, for new brand launches at Eyefreight, BLUE Software (now Esko), and Logistyx Technologies. From the word “go” Jen quickly gets up to speed on company leaders, company culture, the brand, the competition, and most important, your goals. She then spearheads the creation of a new brand strategy, including position, persona, narrative, and visual identity.
From brainstorm to launch, she expertly manages competing stakeholder opinions, thoughtfully encourages teams to step outside comfort zones, and is a champion for excellence every step of the way. Perhaps Jen’s best trait is that she approaches your brand as a living thing that should evolve over time. In each engagement, our decision to continue to work with Jen post-launch on marketing projects such as explainer videos, trade show giveaways, and sales collateral ensured the new brand consistently worked effectively.
She never failed to identify opportunities to iterate, guiding future assets as well as the website to ensure all marketing touchpoints always lived up to the new brand positioning. Though you may initially retain Jen for a short-term project, you’ll quickly discover she’s a long-term play!”
Ryan Nikolich — Director, Pepper Construction
“Jen is a thoughtful, considerate product owner with amazing design chops. She took a rudimentary wireframe app idea and brought it to life. This complex mobile and web application that she worked on was in partnership with some of today’s “A-List” country music stars who loved her work.
Jen is a business thinker who took our primary design considerations to a whole new level. She is a compassionate logical thinker, leader, and team player. Jen is a MUST have asset on every project team.”
Matt Heres — President and CEO, Reverly Agency
“Jennifer Lemerand was a true asset to Reverly Agency. Starting out her career with us as an art director and continued to grow and earn greater responsibility; finishing her career as our creative director.
Jennifer continually invests in her personal development and shared her learnings with others. She understands the power of her network and invests in establishing and nurturing relationships (personal, charitable, professional).
Jennifer has strong design and concept development skills. She is a tremendous asset that I would welcome on any creative or cross functional team. I whole hearted recommend Jennifer Lemerand.”
Community & Advocacy
Trina Uzee — Head of B2B Design, Verizon
“Jen and I met in 2013, and she constantly amazes me. Her unbridled enthusiasm for SheSays and for supporting women in our industry is contagious. My involvement as a recurring speaker and mentor has allowed me to see this group grow and mean so much to so many. The content and contributors to her events are so well done that they all sell out in minutes.
It always fills my heart when I hear how life changing her events are for everyone who attends. She has done so much for me personally through SheSays. She asked me to speak very early on and that opportunity has had such positive affect on my life and career. I adore her. She makes everyone around her feel valuable and special.
Her leadership and wisdom are far beyond her years. Enthusiasm is everything because when you feel it you have found your purpose. Jen has clearly found her purpose in the leadership of SheSays Chicago.”
Alyssa Low — Designer & Artist
“Creative, talented and genuine natured people are few and far between. Jen is one of them. I met her a few years ago through SheSays. I volunteered to host one of her events and it lead to being invited to speak. Every SheSays event and mentoring session I’ve gone to since then has challenged me personally and professionally. Jen and SheSays tackle progressive topics that people don’t normally address day to day (Being Confident and Knowing Your Value, Negotiating Salary, Making a Career Change, etc).
Jen’s charisma and confidence is infectious and admirable. When attending an event, one can instantly feel the energy and excitement to meet others, talk about design, their career, give suggestions and just simply be a part of this wonderful community. Jen has created a non intimidating culture when it comes to networking, and SheSays is a testament to that.”