Learning and Enablement
I design learning systems that scale organizational capability. Success is measured by sustained behavior change, not training completion.
Impact at a Glance
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9% conversion
to sustained independent practice across a 6-month enterprise rollout
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1,100+ associates reached
hrough open-enrollment programming without adding headcount
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NPS 70.9 and 94% learning satisfaction
across a 6-course curriculum built from scratch
Most training programs are built to be delivered. Mine are built to outlast the program that launched them.
At Sam's Club I designed a 6-course curriculum from scratch, instrumented an engagement funnel tracking awareness through sustained practice, and embedded the program into new hire onboarding without a leadership directive. The program expanded to Walmart Global Tech because the results earned it, not because someone mandated it.
At Glantz I built internal capability programs that expanded studio services by 250% and developed two team members into senior leadership roles. At AIGA Chicago I restructured a mentorship program into themed learning tracks, doubling cohort capacity with under 3% attrition across six cohorts.
I also design and build learning experiences directly, from facilitation guides and workshop kits to structured course content and digital learning modules.
The thread across all of it: reduce dependency on the facilitator, prove ROI through behavior change data, and build systems the organization owns after you leave.
What I Build
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Curriculum
Modular course architecture built from scratch, including competency frameworks, structured learning paths, and certification pathways designed for in-person, virtual, and async delivery formats.
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AI Adoption
Enterprise GenAI adoption programs built around curiosity rather than compliance. Participants self-select based on problems they already own, removing the anxiety barrier that kills mandated AI training at scale.
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Measurement
Engagement funnels tracking awareness through conversion to sustained practice, paired with NPS and learning satisfaction data that give leadership visibility into what actually changed behavior after training ended.
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Facilitation Systems
Facilitator kits, session guides, and workshop artifacts that enable independent delivery without quality loss, designed so programs continue running without the original facilitator present in every room.
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Onboarding
New hire frameworks embedded at the point of hire before day-to-day workload takes over, paired with career development frameworks that give teams a shared growth language and defined pathways from day one.
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Enablement Infrastructure
Full program infrastructure including open-enrollment tracking, facilitator training, cross-functional stakeholder alignment, and executive reporting that surfaces adoption patterns and business impact.
Featured Projects
Enterprise innovation studio built from launch through scale. Intake systems, measurement infrastructure, and capability programs that reached 1,000+ associates and proved ROI to C-suite.
6-course curriculum built from scratch with competency frameworks and certification pathway
Engagement funnel tracking awareness through conversion to sustained independent practice
GenAI adoption program reaching 200+ associates, built without a leadership directive
Onboarding framework embedded in Sam's Club and Walmart Global Tech new hire programs
Sam's Club & Walmart
Seven years of studio operations behind 125+ annual clients. Internal capability programs that changed what the team could sell, not just how they worked.
Internal learning program expanding studio capabilities 250% across UX, accessibility, and systems thinking
Career development frameworks growing two team members into senior leadership roles
Structured discovery workshops and design sprints facilitated across C-suite client engagements
Retention raised from 65% to 90% within two years through defined growth pathways
Glantz Design Studio
AIGA Chicago and SheSays Chicago
Two design communities built without budget, staff, or authority to require attendance. 6,000+ collective members. Proof that adoption is earned, not mandated.
Mentorship program restructured into themed learning tracks, doubling cohort capacity with under 3% attrition
Facilitator training curriculum built and delivered across cohort leads with biweekly all-mentor sessions
Replicable model presented at AIGA national conference and adopted by other chapters
100+ career development workshops facilitated across a decade of community programming
Interested in my cross-functional experience?
Let's talk about what you're building.
I work across design operations, capability building, experience strategy, and creative direction. Chicago roots, Bentonville based. Working remotely. Available for full-time and contract roles.