Design Operations that turns demand into durable capability
I build the systems behind design teams so impact scales without adding friction or headcount. My work connects intake and routing, quality standards, and delivery cadences to the reporting that gives leadership visibility into capacity, throughput, and demand.
Results
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90% team retention over 7 years
Sustained through career development frameworks and capability building across a 15-person studio
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9% sustained practice conversion
1,000+ training participations with behavior change tracked through engagement funnels and C-suite reporting
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80% reduction in client revisions
A 400-item quality standard gave teams consistent criteria to apply without waiting for oversight
